Franchisee feedback sees ERA UK win prestigious industry award

ERA franchisees across the UK have spoken – and their views have resulted in the business receiving an award based on its ongoing developments in franchisee support, network leadership and business culture.

The Best Franchise Awards have recognised the business with a Continuous Improvement Award based on independent, anonymous feedback from ERA franchisees.

In a ‘satisfaction survey’ carried out by specialist firm Workbuzz, franchisees were asked how they feel across six key areas:

  • Training & Support
  • Head Office Support
  • Leadership
  • Culture & Relationships
  • Value & Rewards
  • General Satisfaction

Sharon Weston, who runs the awards programme, explained: “This award recognises franchisors that have improved their franchisee satisfaction survey results over three consecutive years and therefore, demonstrate that their franchisees are listened to, and their feedback acted on.”

The latest award for the franchise

The Best Franchise Awards are among the most sought-after accolades in franchising, because they are based entirely on feedback from franchisees. Responses from unnamed franchisees to the survey included:

“I see the UK leadership as partners and allies who are focused on helping all of us achieve our goals.”

And: “The culture is supportive and listening.”

Paolo Massimilla, Managing Director of ERA UK, said “This is the award I feel most proud about as it encapsulates ERA’s culture – continuous improvement. This is a real testament to the UK team’s constant hard work and alignment with our franchisees over the past three years.

“I am absolutely delighted that this is not just recognised by our franchisees, but also by the industry as well.”

The award is just the latest recognition for ERA. The business was a finalist in the British Franchise Association & HSBC’s ‘International Superbrand 2022’ award in December; while the UK network won ERA’s ‘Outstanding EMEA Network Performance’ award last year after recording an impressive 42% increase in client signings.

ERA’s global operation

During the past 30 years, ERA has grown into a truly global organisation, driven by the innovation and passion of our 700+ franchisees around the world, combined with the incredible efforts of our award-winning support team.

Now operating in more than 40 countries on 6 continents, ERA continues to invest heavily in technology, training and support, empowering our network to achieve their ambitions for growth, scalability and success.

And we firmly believe that collaboration and teamwork opens the door to increased profits for all our consultants. It’s why we place a real emphasis on the many benefits of international networking between colleagues.

Part of how we achieve this is through regular conferences and networking events held around the world. All of our franchisees are welcome to join these, and they provide fantastic opportunities to learn new tips and methods from colleagues as to how to grow their own business.

If you want to find out more about joining our flourishing family of cost consultancy experts, please contact us to request a copy of our franchise opportunity prospectus. This explains in greater detail how the ERA business model works to deliver fantastic long-term results for you, including information on financial models and the countless benefits of collaborating with our global network.