ERA Group Hospitality and Leisure Solutions

Gain a Competitive Advantage for your Organisation with our Hospitality and Leisure Solutions


The hospitality and leisure (H&L) sector has faced a multitude of unprecedented challenges over the past two years. Understandably, its unofficial motto became ‘adapt and overcome’.

Adapting to technological changes is vital to overcoming many of the challenges brought by the pandemic’s arrival.

There is an absolute need to continue adopting technology to enhance the customer experience and streamline back-of-house systems. Attracting (and keeping) next-generation visitors will be key in 2022 and beyond, requiring significant ongoing investment in social media systems, a comprehensive review of sustainability (the broadest of churches), virtual reality, personalisation, facial recognition, ‘smart’ premises, and a host of other initiatives.

And what of other significant costs to your business? These demand scrutiny if you are to be as lean as possible, giving yourself a fighting chance to survive in the short term and thrive in the long term. Do you have visibility of your entire supply chain? Have you had to accept reduced service and quality from suppliers? Do you know what ‘good’ looks like? Is there some risk in your supply chain?

Learn more about Hospitality & Leisure Solutions.

Case Studies.

Download our Hospitality and Leisure Solutions Guide

So, you’re a hospitality and leisure business. You may be a group of boutique hotels, a restaurant chain, a holiday park, or a sports ground. Maybe you’re a theatre or some other leisure attraction. Finding staff is a real challenge. You’re in receipt of business rates relief, and things are exceedingly difficult.

That's the point at which we come in.

Take the opportunity to critically assess other areas of your business spending. Become more efficient and free up cash to help fund the growing technology bill.

Learn more about Hospitality & Leisure Solutions, download our guide today.

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"There are significant opportunities to enhance service and quality whilst simultaneously reducing spend, through better buying."

Latest Insights

Hope for hospitality, three ways to thrive in 2022

The far-reaching effect of the pandemic had a devastating impact on the economic growth of the hospitality and leisure sectors.

Like many other sectors at the start of the pandemic, decision-makers in hospitality and leisure prioritised survival.

They steered their attention away from strategic planning and innovation towards resilience and recovery.

Today, with restaurants and hotels seeing greater footfall once more, stadiums welcoming fans back, and staff providing a warm welcome to their patrons, that mindset can return to long-term planning for the years to come.

With that in mind, we’re serving up three ways that the hospitality and leisure sectors can thrive in 2022.

Read More

"Obvious spend areas such as volatile Food & Beverages, Utilities, Business Rates, Cleaning and Waste are on most people’s cost radar. But what about other, less obvious areas of the purchase ledger?"

Away Resorts Case Study

Away Resorts is a UK holiday park operator, with six parks in Lincolnshire, Isle of Wight, North Wales, Hampshire, Hayling Island, and Essex. Theirs was a simple yet important need. They needed expert resources to find better value for money across a host of cost areas due to a lack of in-house resources.

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Donnington Valley Case Study

Daniel Buck, Finance Manager for the Donnington Valley Group recognised the need to focus on reducing operational costs to generate profit improvement. Without a specific purchasing function, he acknowledged a more structured approach was needed. He chose to engage ERA.

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"Now more than ever, a holistic view of indirect costs is crucial to identifying where inefficiencies exist and can be improved."

Our process is simple. Our sector specialists, all with extensive knowledge of their expert areas, use the skills acquired over impressive professional lifetimes to help you negotiate a better deal in overhead spend. Explore who we are and discover more details about how we work.

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